We want to share a quick update to how account balances are maintained in Blueleaf. This is a change from our prior process, so we’d like to outline what’s new.
To ensure accurate billing and meet compliance requirements, all accounts in Blueleaf must be reviewed and updated at least every 90 days. This applies to both manually maintained accounts and accounts connected via a data feed.
What Changed
- More frequent reviews: Account balances are now reviewed on a 90-day cycle, and we will reach out when an update or action is needed.
- Documentation required for manual accounts: Balance updates alone can no longer be accepted. For manually maintained accounts, we now require a recent statement or a screenshot from your online portal showing the current balance of the account.
- Feed-connected accounts still require attention: Feed connections must remain active. Some feeds update automatically, while others require periodic client action to keep balances current.
What This Means for You
For manual accounts, you may upload statements or screenshots to Blueleaf or email them securely to our office. If pulling balances is time-consuming, improved account feeds may be an option, let us know if you’d like help exploring a connection.
If you prefer, you’re also welcome to proactively upload or email updates quarterly to help reduce follow-ups.
As always, please reach out with any questions or for help deciding what works best for you.